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Kazerne B.V. processes personal data of hotel guests, restaurant guests, business contacts, and website visitors. This statement describes what data is involved, why we use it, how long we keep it, and what your rights are.
Kazerne B.V. is the data controller for the information processed via kazerne.com and our hospitality activities: hotel, restaurant, bar, meeting rooms, and events.
| Company name | Kazerne B.V. |
| Chamber of Commerce number | 58850252 |
| Address | Paradijslaan 2-8, 5611 KN Eindhoven |
| Phone | +31 40 207 37 30 |
| reception@kazerne.com |
Kazerne Foundation is a separate foundation with its own design program and privacy policy. The foundation was a shareholder of Kazerne B.V. until the end of 2024; since then, they have been separate organizations with separate data processing activities. If you visit the exhibitions, the Design Lab, or the Kazerne Design Award, the foundation's privacy policy applies.
We have not appointed a Data Protection Officer. This is not required for an organization of our size and nature.
The data we hold about you depends on your interactions with us.
Hotel reservation Name, address, email address, phone number, arrival and departure dates, room preference, number of people, payment details, and any requests you provide. Upon check-in, we register the information we are required to keep by law for the night register.
Restaurant or bar reservation Name, email address, phone number, date and time, number of people, and any dietary requirements or allergies you provide.
Room request or event Name, company name, email address, phone number, billing address, and the content of your request.
Newsletter Email address, and whether and when you open or click on an email.
Contact via email or phone Your name, contact details, and the content of your message.
Website visits IP address, browser type, device, pages visited, time of visit, and the source of your visit. We collect this data via cookies, and only to the extent that you have given your consent.
Images Photos or videos are sometimes taken during events. If someone is clearly identifiable and we use that material for promotional purposes, we will ask for consent in advance.
We do not process special categories of personal data, with one exception: if you provide an allergy or dietary requirement, this may reveal information about your health. We only use this data to serve you safely, and we do not store it longer than necessary.
The GDPR requires us to have a legal basis for every processing activity. These are ours.
| Purpose | Data | Legal basis |
|---|---|---|
| Processing reservations and managing your stay or visit | Name, contact details, reservation details, payment details | Performance of the agreement |
| Processing quotes or venue inquiries | Name, company details, contact details, request | Performance of the agreement, or steps taken prior to it |
| Processing allergies or dietary requirements | What you provide yourself | Explicit consent |
| Maintaining the guest register | Name, place of residence, stay dates, identity details | Legal obligation |
| Invoicing and administration | Name, address, billing details | Legal obligation |
| Sending newsletters | Email address, open and click behavior | Consent |
| Answering questions via email or telephone | Name, contact details, message content | Legitimate interest: high-quality service |
| Improving the website and measuring visits | Cookie data, IP address, browsing behavior | Consent |
| Using visual material for promotion | Photos and videos in which you are identifiable | Consent |
| Preventing fraud and protecting our property | Reservation and visitor data | Legitimate interest: security and business operations |
If we rely on consent, you can withdraw it at any time. This will not affect any processing that has already taken place.
We do not store data longer than necessary for the purpose for which we received it.
| Data | Retention period | Reason |
|---|---|---|
| Hotel and restaurant reservation details | 2 years after your stay or visit | Service, returning guests, complaint handling |
| Invoices and payment details | 7 years | Statutory tax retention period |
| Guest register | In accordance with municipal regulations | Legal obligation |
| Quotes and business inquiries | 2 years after last contact | Follow-up and subsequent requests |
| Newsletter subscription | Until you unsubscribe | Consent |
| Email and telephone contact | 2 years after resolution | Handling and any follow-up questions |
| Cookie data | Varies per cookie, see the cookie policy | Consent |
| Allergies and dietary requirements | Until after your visit | Only required during your visit |
| Images with consent | Until you withdraw your consent | Consent |
Once the retention period has expired, we will delete the data or anonymize it so that it can no longer be traced back to you.
We do not sell your data. We do engage service providers who process data on our behalf. We have a data processing agreement with each of them.
| Party | Purpose |
|---|---|
| SynXis (Sabre Hospitality) | Hotel booking engine |
| Formitable | Restaurant and bar reservations |
| Zenchef | Restaurant and bar reservations |
| Webflow | Hosting of kazerne.com |
| Google Ireland Limited | Google Tag Manager and Google Analytics 4 |
| Usercentrics (Cookiebot) | Cookie consent management |
| Lightspeed | Webshop at shop.kazerne.com |
In addition, we share data with our accountant and, if necessary, with authorities such as the tax office or the police. We only do the latter when we are legally required to do so.
If you book through a platform such as Booking.com or Design Hotels, we receive your data from that party. That platform is responsible for its own processing and has its own privacy policy.
Transfers outside the EEA
Some of our service providers are based in or process data in the United States. This includes Google and Webflow. For these transfers, we rely on the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.
Our website uses cookies and similar technologies. We manage your consent using Cookiebot. During your first visit, you can choose which categories you wish to allow.
| Category | Purpose | Consent required |
|---|---|---|
| Necessary | Ensuring the website works and remembering your cookie choice | No |
| Preferences | Remembering settings such as language preference | Yes |
| Statistics | Measuring how the website is used, via Google Analytics 4 | Yes |
| Marketing | Measuring advertisements and displaying relevant content | Yes |
We only place statistics and marketing cookies after you have given your consent. We use Google Tag Manager to load our tags.
You can change or withdraw your choice at any time via the cookie icon at the bottom left of the website. You can also delete or block cookies yourself via your browser settings. If you block necessary cookies, the website may not function properly.
An up-to-date overview of all cookies used, including their purpose and retention period, can be found in the cookie statement on this page.
You have the following rights regarding your data.
| Right | What it entails |
|---|---|
| Access | Request what data we have about you |
| Rectification | Have incorrect data corrected or supplemented |
| Deletion | Have your data deleted if we no longer need it or are not legally required to retain it |
| Restriction | Have processing temporarily suspended, for example during a dispute |
| Objection | Object to processing based on legitimate interest |
| Portability | Receive your data in a standard file format or have it transferred |
| Withdrawal of consent | Withdraw previously given consent |
Send your request to reception@kazerne.com. We will respond within one month. If your request is complex, we may extend this period by two months; we will notify you of this within the first month.
To prevent us from providing data to the wrong person, we may ask you to identify yourself. When doing so, never send a full copy of your ID: mask your passport photo, citizen service number (BSN), and document number.
If you do not agree with how we handle your data, please let us know first. You also always have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via autoriteitpersoonsgegevens.nl.
We take appropriate technical and organizational measures to protect your data. Our website operates exclusively over a secure connection, access to systems is limited to employees who require it for their work, and we formalize security agreements with our service providers through data processing agreements.
If you feel that your data is not properly secured, or if you see signs of misuse, please contact us at reception@kazerne.com.
Our website and services are not aimed at children under the age of 16. We do not knowingly collect data from children without the consent of a parent or guardian. If you believe that we have collected data from a child without such consent, please contact us and we will delete it.
We may update this privacy statement, for example when we offer new services or when required by law. The current version can always be found on this page, with the date of the last update at the top.